Privacy Policy

Privacy Policy

BACKGROUND:

Japanese Knotweed Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.japaneseknotweed.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation
    In this Policy the following terms shall have the following meanings:
    "Account" means an account required to access and/or use certain areas and features of Our Site;
    "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
    “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
    “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Usvia Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).
    “We/Us/Our” means Japanese Knotweed Ltd, a limited company registered in England under company number 0742 8170, whose main trading address is Unit 7 Belbins Business Park, Cupernham Lane, Romsey, Hampshire, SO51 7JF.
  2. Information About Us
    2.1      Our Site is owned and operated by Japanese Knotweed Ltd, a limited company registered in England under company number 0742 8170, whose main trading address is Unit 7 Belbins Business Park, Cupernham Lane, Romsey, Hampshire, SO51 7JF.
    2.2      Our VAT number is GB 997 8772 21.
    2.3      We are members of the Property Care Association (PCA) and follow the Japanese Knotweed Code of Practice published by the PCA.
  3. What Does This Policy Cover?
    This Privacy Policy applies only to your use of Our Site and conducting business with Us. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
  4. Your Rights
    4.1     As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
             4.1.1   The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
             4.1.2   The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
             4.1.3   The right to restrict (i.e. prevent) the processing of your personal data;
             4.1.4   The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
             4.1.5   The right to object to Us using your personal data for particular purposes; and
             4.1.6   Rights with respect to automated decision making and profiling.
             4.1.7   The right to object to Us using your personal data for particular purposes; and
             4.1.8   Rights with respect to automated decision making and profiling.
    4.2     If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
    4.3     For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
  5. What Data Do We Collect?
    Depending upon your use of Our Site and the nature of your business with Us, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy https://www.japaneseknotweed.co.uk/cookies-policy):
    5.1     name
    5.2     date of birth
    5.3     gender
    5.4     contact information such as email addresses and telephone numbers
    5.5     payment details
    5.6     demographic information such as post code, preferences and interests
    5.7     IP address
    5.8     web browser type and version
    5.9     operating system
    5.10   a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to
  6. How Do We Use Your Data?
    6.1     All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
    6.2     Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
             6.2.1   Providing and managing your Account
             6.2.2   Providing and managing your access to Our Site
             6.2.3   Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you)
             6.2.4   Personalising and tailoring Our services for you
             6.2.5   Replying to emails from you
             6.2.6   Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us using privacy@knotweed.co.uk using “unsubscribe” in the subject line)
             6.2.7   Market research
             6.2.8   Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience
    6.3     With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
    6.4     You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
    6.5     We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
             6.5.1   For the duration of any contract with Japanese Knotweed Ltd
  7. How and Where Do We Store Your Data?
    7.1     We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
    7.2     Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
    7.3     Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
  8. Do We Share Your Data?
    8.1     We may sometimes contract with third parties to collect consumer reviews on Our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
    8.2     We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
    8.3     In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
    8.3     We may share your data in the standard practice of Our business to allow Us to provide a first-rate national service, such as with Our approved sub-contractors and insurance companies.
  9. What Happens If Our Business Changes Hands?
    9.1     We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
    9.2     In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
  10. How Can You Control Your Data?
    10.1     When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
    10.2     You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  11. Your Right to Withhold Information
    11.1     You may access Our Site without providing any data at all.
    11.2     You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy https://www.japaneseknotweed.co.uk/cookies-policy.
  12. How Can You Access Your Data?
    You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at privacy@knotweed.co.uk or using the contact details below in section 14.
  13. Our Use Of Cookies
    13.1     Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    13.2     All Cookies used by and on Our Site are used in accordance with current Cookie Law.
    13.3     Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
    13.4     Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
    13.5     The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
    13.6     The analytics service(s) used by Our Site use(s) the following Cookies:
    __utma First Google This is the main way Google Analytics tracks unique visitors. Stored in this cookie is a unique visitor ID, the date and time of their first visit, the time their current visit started and the total number of visits they have made.
    __utmt First Google Used to throttle request rate. It limits the collection of data on high traffic sites.
    __utmb First Google This is how Google Analytics decides whether a visit has timed out and how deep a visit has become. It stores the number of pageviews in the current visit and the start time of the visitor's current visit.
    __utmc First Google This cookie is the only session cookie used by Google Analytics. Its only purpose is to register that the visit ended if the browser is closed.
    __utmz First Google This is the traffic source cookie. It contains all the traffic source information for the current visit, if it was different from the previous visit. If no traffic source information can be found for the current visit, the cookie is not changed. This is the way that Google Analytics attributes visit information, including conversions and transactions to a traffic source. It does not contain historical information for previous sources.
    __utmv First Google This is the user-defined variable cookie. Developers can segment visitors by custom variables by calling a native JavaScript method.
    13.7     In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    13.8     You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
    13.9     It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
  14. Contacting Us
    If you have any questions about Our Site or this Privacy Policy, please contact Us by email at privacy@knotweed.co.uk, by telephone on 01794 330196, or by post at Unit 7, Belbins Business Park, Cupernham Lane, Romsey, Hampshire, SO51 7JF. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
  15. Changes to Our Privacy Policy
    We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.